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Consumer Duty: The Pathway To Good Customer Outcomes

Setting higher standards and putting consumers’ needs first is central to our strategy – and the cornerstone of this is the Duty.

We want to see a higher level of consumer protection in retail financial markets, where firms compete vigorously in consumers’ interests. Firms need to understand their customers’ needs and to have the flexibility to support them with certainty of our expectations, so they get good outcomes.

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