Quilter Financial Advisers (QFA), the financial advice business of Quilter, has unveiled a telephone-based advice service to enhance the accessibility of financial advice in the UK for clients amid the Covid-19 pandemic.

Clients can gain access to advice on mortgages, protection, investment and pensions through the new service that was officially introduced in early 2020.

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This is intended for clients who do not prefer or need face-to-face interactions.

The service, now operational, caters to clients with investable assets below £50,000 and unable to access face-to-face advice.

Currently, its client base is nearly 2,000 with almost £25,000 in average customer assets.

The telephone-based advice team has five advisers. Plans are on to hire an additional two advisers later.

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The team also includes six support staff, comprising paraplanners, admin backup as well as appointment makers.

Quilter managing director of national advice business Darren Sharkey said that the service offers a feeling of financial security that is priceless especially “in the current climate”.

Sharkey added: “We also know that many advisers are approaching capacity and there is considerably more demand for advice than there are advisers.

“One of Quilter’s primary goals is to make advice more accessible and with this telephone-based team QFA will have the capacity to help more households receive the advice they need.”

QFA includes the former Charles Derby business along with Lighthouse Financial Advice and Lighthouse Mortgage and Protection.