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July 6, 2021

Credit Suisse appoints new chief technology and operations officer

By Verdict Staff

Credit Suisse Group has appointed Joanne Hannaford as its new chief technology and operations officer and a member of the executive board of the group, effective 1 January 2022.

Hannaford, who has over three decades of experience in the industry, joins the wealth manager from Goldman Sachs.

She replaces James Walker, who has been named as the deputy CEO of Credit Suisse Holdings (USA).

Hannaford will be based in Zürich and directly report to Credit Suisse Group CEO Thomas Gottstein.

Credit Suisse chairman António Horta-Osório said: “I am very pleased to welcome Joanne to Credit Suisse, where she will drive the IT and digital strategy of the bank.

“Technology is and will increasingly be a key success factor in financial services and with her skills, Joanne is well positioned to lead our strategic efforts going forward.”

Gottstein said: “Joanne’s expertise in leading technological changes as well as implementing digital strategies will be key as Credit Suisse further focuses on technology to deliver value for its clients. I am very much looking forward to the new perspectives Joanne will bring to the Executive Board.”

New work model

Concurrently, Credit Suisse has also introduced a new work model that offers employees more flexibility on working hours and choice of workplace.

Dubbed, The Way We Work, the new initiative targets to enhance the work-life balance of its employees globally.

The model will allow employees to choose a work model, in conjunction with their teams and line managers.

In Switzerland, the company is planning to rollout the new model on a gradual basis and in line with the Federal Council’s existing recommendation to work from home.

The launch of the initiative in other regions will be governed by country-specific guidelines in relation to the Covid-19 pandemic.

In Switzerland, between 70% and 90% of Credit Suisse employees have been working from home since the outbreak of the pandemic more than a year ago.

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