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June 5, 2017updated 06 Jun 2017 11:50am

Aon Australia taps SuiteBox to enhance customer experience

By Prasad

Aon, a UK-based professional services company, has joined forces with financial technology provider SuiteBox to introduce its digital client engagement tools to its adviser network in Australia.

The launch of SuiteBox video conferencing technology will allow the company’s Australian advisers to enhance customer experience.

Commenting on the launch, Aon general manager of financial advice Jayson Walker said that SuiteBox’s video conferencing technology is the next step to enhance user experience.

“A key innovation from SuiteBox was the integration of the digital signatures into the video conference itself. To have an adviser be able to digitally present a Statement of Advice and capture the Authority to Proceed in the same session is the kind of easy and simple process consumers have come to expect,” Walker added

SuiteBox CEO Ian Dunbar said: “Aon’s undertook a comprehensive review of functionality, risk and suitability, and I am very proud that SuiteBox has been selected by Aon to deliver a comprehensive digital workspace to their advisers and clients.

“From our inception, SuiteBox has always understood the importance of the ability to not only meet, but also collaborate on documents and transact business all in the one digital solution. This combination puts SuiteBox at the leading edge of digital workflows for professional services. The adoption of SuiteBox within Aon is true endorsement of this strategy.”

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