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November 8, 2018updated 20 Nov 2018 2:19pm

Standard Chartered unveils instant messaging for private banking clients

Standard Chartered has introduced secure instant messaging and real-time file-sharing features, which will enable its private and priority banking clients to communicate with their private bankers and relationship managers within its mobile app.

Using secure instant messaging, bankers and clients can discuss their investment decisions, as well as conduct video and voice calls and conferences.

The file sharing feature is for the bank’s investment publications and outlook notes.

The feature includes mark ups and annotations that can be viewed simultaneously by the bank and the client to enable more effective interactions.

The new features will be available for private clients on the Standard Chartered Private Bank app and for priority banking clients on the Standard Chartered Mobile app (Click2RM).

Private banking clients in Singapore, Hong Kong and the UK can access the new features from the first quarter of next year.

Priority clients can access the Click2RM app in the UAE and Hong Kong from early next year. A broader rollout is planned later.

Growing popularity in chat-apps

In October this year Credit Suisse announced that it would offer private banking clients in Singapore and Hong Kong access to Apple Business Chat to enable them interact directly with the bank.

This year DBS announced that it would allow clients to start interacting with their relationship managers through WhatsApp and WeChat. Schroders, on the other hand, recently acquired a minority stake in Qwil Messenger to improve ease of communication with clients.

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