Standard Chartered Bank (Hong Kong) has rolled out a new wealth management tool that will enable clients to interact with relationship managers.
The tool, called My RM, is integrated with the bank’s online banking and mobile banking platforms.
Clients can also utilise the new tool to procure latest market information to optimise investments.
My RM supports text chatting, document and file sharing and audio call functions to enhance customer-relationship manager interactions.
The service will be made available to Priority Private and Priority Banking clients in phases.
Standard Chartered Hong Kong head of retail banking Vicky Kong said: “In the new digital era, need for banking products and services on digital devices is greater than ever before.
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“While Standard Chartered continues to enhance our digital capabilities, we understand that personal touch is a key foundation for our relationship with clients.
“We strive to become a human-oriented bank by serving our clients not just with technologies, but also professional and caring services from our staff.”
Through the online banking and mobile app, Standard Chartered also provides several other wealth management solutions.
It includes access to investment funds, foreign exchange and securities account. The customers can also connect with investment specialists for advice through these online channels.
As an international banking group, Standard Chartered has presence in around 59 markets.
Last month, the financial institution opened flagship International Banking and Priority Private centre in Singapore.