CogniCor has launched three new digital assistant modules to help wealth management firms support their employees and advisors with scalable solutions.
Built on CogniCor’s CIRA platform, digital assistants are proprietary systems designed to return ‘accurate and appropriate’ responses to user queries.
They will also deliver courses of action with regard to user requirements, the company claims,
The Forms Assistant will interpret user’s intent and finds the forms they need, then pre-fills certain fields and guides the user through completion of the rest while The Navigation Assistant provides step-by-step navigation instructions in even complex use cases.
The Smart Call-Routing Assistant is designed to connect the user to an appropriate expert after understanding the context and intent of a query.
By using its digital assistants, wealth firm can decrease the frequency of calls from employees and advisers to live call-centre staff.
CogniCor founder and CEO Sindhu Joseph said: “The complexity of the online workflows financial services firms use to perform core business tasks can force advisors and employees to spend around 40 percent of their time executing routine, manual tasks, time that should be devoted to serving clients and performing other value-generative activities.
“Our solutions put time back into advisors’ and employee’s workdays, while eliminating errors, mitigating costs and providing enhanced experiences for wealth management employees, advisors and their clients.”
Palo Alto, California-based CogniCor provides AI-based solutions for wealth management firms, insurance businesses and other financial services companies to help them accelerate productivity and growth.