The Bank of England and Financial Conduct Authority have hired Antony Townsend as their new complaints commissioner, with effect from 1 May 2014.
In his new role, Townsend will be responsible for conducting final stage investigations into complaints regarding the performance of the Bank and the FCA in their roles and functions.
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FCA said that the role of the commissioner is independent from both these organisations.
Townsend will be replacing Sir Anthony Holland, whose term ends on 30 April.
Andrew Bailey, deputy governor of the Bank of England for prudential regulation, said: "Independent challenge and scrutiny is crucially important for the health of the regulatory system. We are pleased that Antony has been appointed as Complaints Commissioner and value the impartial judgement he will bring to the role."
Antony Townsend said: "I want to continue the work of Sir Anthony Holland in ensuring and demonstrating that serious complaints are fully investigated and a fair outcome achieved."
Martin Wheatley, CEO of FCA said: "I look forward to working with the new Commissioner going forward to ensure that the system works for those who feel they have been treated unfairly by the regulators."
