Banque Raiffeisen, Luxembourg, has gone live on Temenos’ T24 core banking system, as part of the bank’s transformation programme to move away from legacy mainframe-based applications to a modern, scalable system and allow new products to be launched quickly as well as develop its private banking offering.
In implementing T24, Raiffeisen has automated its entire operations resulting in a major efficiency gain for the whole bank at the same time as improving customer experience. With T24, Raiffeisen interfaces to the full range of external retail devices and payment systems together with full automation of the credit process from simulation to approval and the input of the credit. T24 also provides full automation of the large and diversified credit offering including leasing, the core of its business, as well as a single front office screen providing access to all customer information and all retail transactions to support the client activities in the agencies.
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Jean-Michel Hilsenkopf, Temenos Regional Director for Europe, said: "We are delighted that Banque Raiffeisen has gone live with T24 as the platform for its operations. It is already enjoying the significant efficiency improvements that come from running a modern, integrated system. With increased flexibility and product building capabilities, Raiffeisen has the infrastructure to deliver best-in-class customer experience and to out-innovate its peers. We look forward to working in partnership with Raiffeisen to ensure it continues to achieve great results with T24."
Jean-Luc Martino, CIO Banque Raiffeisen Luxembourg commented: "The success of the implementation is testament to the relationship between Banque Raiffeisen and Temenos. We are delighted to be running a single, fully automated, integrated system which not only provides gains in efficiency but also improves the experience for our customers."
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