Standard Chartered Singapore has introduced a new app to facilitate connectivity between its clients and relationship managers (RMs) directly amid travel restrictions.
The digital offering My RM app will allow its local and international clients interact with RMs from any place, schedule appointments to go through latest market views and authorise investment transactions.
The My RM will be embedded with Standard Chartered’s online and mobile banking platforms.
The launch of this new functionality is expected to benefit the affluent clients who are affected by restrictions on travelling and border closures amid the pandemic.
According to a Standard Chartered statement, My RM will allow the clients to perform transactions in this current low-contact environment securely.
The offering also provides file sharing, screen sharing, and audio call functions enabling clients to react to market movements quickly and leverage new opportunities.
Consumer, Private and Business Banking head Dwaipayan Sadhu said: “Staying close to our clients, regardless of distance, and harnessing technology to elevate their banking experience is a huge priority.
“With My RM, we have a strong tool which marries high touch and high tech to effectively provide timely investment services to our affluent clients, especially those based overseas.
“I am glad to share that since its launch in April, almost half of our affluent clients are on My RM, with significant usage from International Banking clients.”
The company now plans to double the number of RMs in a bid to tap Singapore’s reputation as an international wealth hub.
In April, Standard Chartered reported a pre-tax profit of $1.4bn, up from $1.2bn in Q1 2020.