Singapore-based DBS Bank has appointed Neal Cross as managing director and chief innovation officer of its technology and operations team.
In his new role, Cross will be responsible for the bank’s agenda across its key axes of growth, namely, Greater China, Southeast Asia and South Asia.
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Working alongside internal stakeholders and external collaborators, Cross will chart a next-phase roadmap for DBS to enhance customer experience and will engage the bank’s customers in the digital landscape.
Previously, Cross served as vice president of MasterCard Labs in its Asia/Pacific, Middle East and Africa regions.
Prior to joining MasterCard, he served as the financial services industry director for Microsoft in Asia, providing banking and financial services expertise to strategic partners and enterprise customers in the region.
David Gledhill, chief technology officer of DBS, said: "As we forge ahead with these key strategic initiatives, we remain cognizant that the human element is always at the core of all we do, be it designing customer experiences, or mapping digital engagement.
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By GlobalData"We are pleased to have Neal, a strong champion of innovation in the financial services space, on board with us on this journey."
