David Thomas has been named as the first chairman of Channel Islands’ financial services Ombudsman.
The new body, Office of the Financial Services Ombudsman, will handle complaints about financial services in Jersey and the Bailiwick of Guernsey.
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David Thomas is a qualified solicitor who was appointed as the UK Banking Ombudsman in 1997, subsequently becoming a Principal Ombudsman with the statutory UK Financial Ombudsman Service.
He retired from that Service in 2012, though he continues to advise them part-time. He is a board member of the UK Legal Ombudsman and advises internationally on financial consumer protection and dispute resolution issues.
The Financial Services Ombudsman for the Channel Islands is in the process of being established by law and will have powers to investigate and determine customer complaints, the joint statement said.
It will be based in Jersey with shared staff, resources and premises, and funded by the financial services industries in both jurisdictions, with the aim of up and running following its registration by the end of 2014.
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By GlobalDataDavid Thomas said: "I look forward to the creation of an effective and efficient financial ombudsman that will underpin confidence in financial services in the Channel Islands, by ensuring there is a place that can help consumers if something goes wrong."
