According to Noble Systems, its solution will provide the Australian bank, which serves more than 1.5 million retail customers via a national network of more than 500 customer service outlets, with an advanced solution for managing and scheduling its contact centre workforce to improve customer service.
Ashley Clayton, head of sales for Noble Systems’ Asia Pacific region, said: "We are pleased to partner with an iconic Australian brand like Bendigo and Adelaide Bank. Deploying the ShiftTrack WFM solution in their contact centers will optimize efficiency and speed customer service activities."
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Bendigo and Adelaide Bank was founded in 1858 and serves customers at its more than 500 companies and community-owned customer service outlets at locations across Australia.
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