Customer Experience in Financial Services (CXFS) Awards Gala Dinner 2015
VenueGrand Copthorne Waterfront Hotel Singapore
Date 25 June 2015
Current shifts in customer behaviour, expectations, and the way customers deal with financial institutions and service providers have driven companies to start investing more time and attention to managing customer experience. Putting CX in an Asian context of diversity, shifting wealth to a much younger and dynamic customer demographic, and financial institutions’ pursuit of service quality and process excellence, Timetric is proud to announce its Customer Experience in Financial Services (CXFS) Awards for 2015.CXFS brings together the most successful financial institutions that have hit the mark in trailblazing customer experience strategies and initiatives in building sustainable and effective CX strategies covering customer analysis, product differentiation, and channel management, altogether providing an engaging platform to discuss how institutions in the financial services sector can achieve a truly sophisticated yet realizable customer-centric organization.
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About Timetric The Customer Experience in Financial Services (CXFS) Awards Gala Dinneris organised by Timetric an independent provider of online data, analysis and advisory services on key growth economies and sectors. We provide integrated information services covering risk assessments, forecasts, industry analysis, and market intelligence.
A unique global brand, Timetric is renowned for innovative, independent thinking in financial services and professional services markets. We offer over 25 years’ experience in the provision of authoritative, valued-added information, research and analysis, news services, research reports, conferences and other events.
The Customer Experience in Financial Services Awards will welcome senior attendees from Domestic& Foreign Financial Institutionswith direct functional relevance to customer experience, including heads and program leads for customer experience/engagement, marketing and brand management, customer service, service quality, digital/e-Business and channels management among others. The awards gala would recognize the most highly accomplished institutions and individuals who over the past 12 months have contributed significant progress in furthering customer experience in their respective organizations.
Grand Copthorne Waterfront Hotel Singapore 392 Havelock Road, Singapore 169663
Overlooking the historic Singapore River,Grand Copthorne Waterfront Hotel Singapore is a premier upscale conferencehotel where luxurious elegance and contemporary style go hand in hand. It isideally located within easy reach of the Central Business District and thewaterfront precincts of Robertson Quay, Clarke Quay and Boat Quay with theirlively dining and entertainment venues.
Raise your company profile as a leading partner for customer experience management in the financial services industry by sponsoring the Customer Experience in Financial Services Awards Gala Dinner, an ideal way to support your marketing objectives. Position yourself as a preferred solutions provider amongst the Financial Services industry, increase your brand awareness to major players across Asia, position your company at the forefront of solution providers to an engaged audience and meet face to face with top decision makers that influence their organisation’s buying decisions. To know more about sponsorship opportunities at the Customer Experience in Financial Services (CXFS) Awards Gala Dinner, you may contact: Phillip Baker Head of Sales Business Media (Asia Pacific) +65 6411 2189 Phillip.Baker@sg.timetric.com
The financial services sector is undergoing rapid transformation. Growth, risk and regulation concerns remain high on the management agenda but shifts in customer behaviour and expectations suggest the road to sustainable economic growth will require a new emphasis on the customer.
Through our Global Financial Services practice, KPMG has been helping clients develop customer-centric strategies that contribute to new business opportunities. In all our engagements, we tap on the collective knowledge of our member firms globally to provide professional services that support the business goals, compliance and performance objectives of our clients.
KPMG Global Financial Services practice partners and professionals work across the KPMG network. We provide a range of audit, tax and advisory services to retail banking, corporate and investment banking, investment management and insurance sectors.
The KPMG network operates in 155 countries, with more than 162,000 people working in member firms around the world. In the ASEAN region, member firms operate across all 10 countries of this regional grouping.
Fiserv, Inc. (NASDAQ: FISV) enables clients to achieve best-in-class results by driving quality and innovation in payments, processing services, risk and compliance, customer and channel management, and business insights and optimization. For more than 30 years, Fiserv has been a leader in financial services technology, and today is among FORTUNE® magazine’s World’s Most Admired Companies and Forbes magazine’s America’s Best Employers. For more information, visit www.fiserv.com.
ELIGIBLE INSTITUTIONS FOR THE CUSTOMER EXPERIENCE IN FINANCIAL SERVICES (CXFS) AWARDS GALA DINNER 2015 INCLUDE:
Timetric announces the winners for #CXFSAsia Awards 2015
Singapore, 25 June 2015 Timetric, an independent provider of online data, analysis and advisory services on key growth economies and sectors, announced the winners for the 2015Customer Experience in Financial Services Asia (#CXFSAsia) Awards.
The CXFS Asia (#CXFSAsia) Awards are the premier regional awards that commend outstanding financial institutions for their innovative and superior customer experience and service standards. The awards recognize those institutions that bring excellence in their customer experience propositions going into product development, service quality, and process efficiency.
Ruben Kempeneer, Asia Regional Director for Timetric said: “The #CXFSAsia awards are the only one of its kind that focus on initiatives in customer experience within Asia’s competitive financial services sector. The awards recognize those that have stood out as trailblazers in their respective markets or region and are raising their customer experience standards in the areas of business strategy, service delivery, customer channels, technology, and overall organizational culture.”
“The submissions received for the inaugural CXFS Asia Awards are a testament to the increasing importance and emphasis Asia’s financial institutions are putting towards improving customer experience, putting CX at the heart of their operations and culture to ensure and raise customer satisfaction.”, Kempeneer added.
According to Andrew Tinney, Chief Executive Officer, Management Consulting for KPMG in ASEAN, “Managing customer expectations in an ever more complex risk and regulatory environment is the new frontier for financial services companies.” Mr. Tinney, who also heads the Financial Services Advisory Practice for KPMG in Singapore, noted that creating the ultimate customer experience can be an important differentiator in a crowded marketplace and it is thus fitting that Timetric has created a platform to recognise financial institutions that have successfully incorporated this into their business strategy.
About the #CXFSAsia Awards
The Customer Experience in Financial Services Asia (#CXFSAsia) Awards marks an important extension of Timetric’s regional awards for retail banking, wealth management, payments and insurance, which recognize excellence by financial institutions in various geographies. The awards have been created to identify industry leaders and those individuals and organizations that are setting new standards in customer experience and engagement for the retail financial services sector.
The judging criteria include the ability of institutions to demonstrate a clear and unique strategy to grow their business regionally or globally; institutions that have made the most investment in people and systems to develop their business; institutions showing the most innovation in products/services; institutions with demonstrably superior client services; and institutions that have strengthened and extended the global reach of their brands.
CUSTOMER EXPERIENCE IN FINANCIAL SERVICES ASIA AWARDS 2015 WINNERS
#CXFSAsia STRATEGY AWARDS
Best Customer Experience Business Model WINNER: UNITED OVERSEAS BANK MALAYSIA Highly Commended: DBS BANK Highly Commended: MAYBANK
Best Service Innovation WINNER: DBS BANK Highly Commended: MAYBANK
Best Brand Engagement WINNER: KRUNGSRIAYUDHYA CARD COMPANY LIMITED Highly Commended: E.SUN BANK
#CXFSAsia CHANNEL AWARDS
Best Customer Experience (Branch) WINNER: BANK SIMPANAN NASIONAL Highly Commended: Citibank Highly Commended: E.SUN Bank
Best Customer Experience (Mobile) WINNER: DBS BANK Highly Commended: Bank Danamon Indonesia Highly Commended: CB Bank
Best Customer Experience (Website) WINNER: CITIBANK Highly Commended: CB Bank Highly Commended: Maybank
Best Customer Experience (Contact Centre) WINNER: OCBC BANK COLLECTIONS Highly Commended: PT Bank ANZ Indonesia
Best Use of Social Media WINNER: MAYBANK Highly Commended: Siam Commercial Bank
Best Omni-Channel Customer Experience WINNER: WESTPAC Highly Commended: DBS Bank
#CXFSAsia INDUSTRY AWARDS
Best Customer Experience (Banking) WINNER: PT BANK ANZ INDONESIA Highly Commended: Security Banking Corporation
Best Customer Experience (Insurance) WINNER: SUN LIFE OF CANADA (PHILIPPINES) INC
Best Customer Experience (Wealth Management) WINNER: TAISHIN BANK Highly Commended: DBS Bank
Best Customer Experience (Cards) WINNER: DBS BANK Highly Commended: Krungsriayudhya Card Company Limited
#CXFSAsia TECHNOLOGY AWARDS
Best Technology Implementation (Front End) WINNER: BANGKOK BANK Highly Commended: DBS Bank
Best Technology Implementation (Back Office) WINNER: TAISHIN BANK Highly Commended: Alliance Bank Malaysia Berhad Highly Commended: Bank SimpananNasional
Best Use of Personalization WINNER: TAISHIN BANK Highly Commended: Krungsriayudhya Card Company Limited
#CXFSAsia LEADERSHIP AWARDS
#CXFSAsia Leadership Award (Individual) WINNER: DAVID LYNCH, HEAD OF TECHNOLOGY & OPERATIONS HONG KONG AND MAINLAND CHINA, DBS BANK Highly Commended: Alain Boey, Head of Transformation Management Department, Bank SimpananNasional
#CXFSAsia Leadership Award (Institution) WINNER: DBS BANK Highly Commended: Maybank
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