For the survey, Defaqto had questioned 345 financial advisers who use investment platforms, asking them to rate 37 aspects of provider service across eight categories, which included such features as provider perception, transition and implementation process, administration of new business, administration of existing business, and platform design and management.
Fraser Donaldson, Defaqto’s Insight analyst for funds, said that most financial advisers are currently concentrating on becoming RDR-ready, and as part of this, are actively looking to move their suitable clients to a platform.
Go deeper with GlobalData
Access deeper industry intelligence
Experience unmatched clarity with a single platform that combines unique data, AI, and human expertise.
"Most advisers will want to have their clients in place on the most suitable platform in time for RDR implementation, so it is no wonder that the speed of client processing is of the essence right now", he added.
The survey had assessed overall provider performance in eight service aspect categories, with Wealthtime coming out on top in seven (provider perception, transition and implementation, administration of new business, administration of existing business, platform design and management, reporting perception, e-business capability) and Parmenion winning out in staff perception.
US Tariffs are shifting - will you react or anticipate?
Don’t let policy changes catch you off guard. Stay proactive with real-time data and expert analysis.
By GlobalData
