Barclays Wealth has introduced a voice recognition service, which will enable customers to eliminate the PIN verification process.
Barclays’ private banking division customers can access their accounts without the need to answer multiple security questions and the advanced voice recognition service will be able to detect the right customer within 30 seconds of conversation, according to Barclays.
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The voice recognition service is powered by Nuance, who are also known to be the firm behind Apple’s Siri technology.
The software works by matching the person’s voice to a pre-recorded individual voiceprint on file and allows the Barclays representative at the other end know when the customer has been verified. If the customer’s voice cannot be verified, the traditional security questions will be asked by a member of the Barclays customer service team.
Barclays says the new technology will help the lender to improve security, shorten client calls, and reduce overall costs.
Matt Smallman, of Barclays Wealth and Investment Management, said, "Nuance’s voice biometrics technology is playing a vital role in ensuring our wider client service transformation project is an outstanding success."
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