Towry, a UK-based wealth adviser, has named Linda Payne as new head of client experience.
Additionally, Payne will also serve on the firm’s executive committee.
Go deeper with GlobalData
Access deeper industry intelligence
Experience unmatched clarity with a single platform that combines unique data, AI, and human expertise.
In his new role, Payne will oversee the firm’s new client experience business unit, which will bring together a number of employees focused on client experience improvement initiatives to implement measures to enhance the overall client experience.
Towry said that the new business unit will focus on delivering excellence to its 25,000 clients.
Payne has joined Towry from in 2008 and had been leading Towry’s client experience delivery programme since January 2013. Prior to this, she worked at Aviva as a senior process design and analysis manager.
Andrew Fisher, CEO of Towry, said: "The creation of this team demonstrates Towry’s continued focus on delivering the best possible experience for clients. Our recent client experience delivery programme helped us to identify a number of processes and service changes that are already proving beneficial for clients. The formation of this new unit can only help us to further improve the service we provide to our clients."
US Tariffs are shifting - will you react or anticipate?
Don’t let policy changes catch you off guard. Stay proactive with real-time data and expert analysis.
By GlobalData
