Earlier this month, HSBC Private Bank launched Wealth Intelligence, a ‘generative AI-powered ecosystem’, with the aim of assisting its client-facing staff, investment counsellors and product specialists.

Wealth Intelligence is the bank’s proprietary AI-powered ecosystem, built by in-house developers and powered by OpenAI’s Large Language Model (LLM). The platform analyses and summarises the bank’s research reports an external news feed which currently comprises more than 10,000 data sources.

Joe Pickard: How long has this product been in development? How has it been tested?

Lavanya Chari: The Wealth Intelligence ecosystem has been in development for over a year, during which the team focused on serial testing and continual adjustments prior to launching the platform.

Our development team maintains a set of defined testing measures to evaluate multiple aspects of the user experience, ranging from the response quality and accuracy to language fluency and information completeness. For example, our developers tested the model consistency by asking the same questions several times, as well as using similar wordings to submit the same query to test and train the model repeatedly.

JP: How will this better help HSBC Private Bank help its clients?

LC: Wealth Intelligence enables our wealth management teams to provide market insights and personalised investment strategies to clients more efficiently and accurately. The ecosystem enhances our client experience by:

1. Increasing productivity through faster content retrieval and summarisation, saving time on searching, reading, and composition.
2. Enhancing response quality by delivering higher-quality, more consistent advice with a faster turnaround on investment queries.
3. Offering consistent information where all staff users will access and provide the most up-to-date data through a single platform.

JP: What was the reason for launching in Hong Kong and Singapore first?

LC: The global financial hubs of Hong Kong and Singapore are homes to some of the world’s fastest-growing concentrations of private banking clients and wealth management talent.

JP: Is there a timeframe for the global rollout?

LC: Wealth Intelligence will be progressively deployed to more markets in 2026. Stay tuned for further announcement from us.

JP: How will this product develop in the future?

LC: In the future, Wealth Intelligence will be capable of screening and identifying suitable products for our wealth management teams to discuss investment options and asset allocation recommendations with clients.

As the knowledge base of Wealth Intelligence expands with more financial and product information, the user experience will also be enhanced with data visualisation and comparison tools to enable us to offer more personalised insights to clients.